Privacy Policy
Virgin Media Ireland Limited, Macken House 39/40 Mayor Street Upper, Dublin 1, D01 C9W8, (“Virgin Media”, “our”, “we” or “us”) is committed to protecting your privacy. We want you to be confident in the knowledge that we treat your information with care and in accordance with our obligations under applicable data protection and privacy laws. This privacy policy (“Policy”) describes how we obtain and process your information when you use our website.
This Policy applies to all visitors to www.mediaconnect.ie or any person that engages with us e.g via a contact us form.
Nothing in this Privacy Policy creates any new relationship between you and us or alters any existing relationship between you and us.
While we may make changes to this Policy from time to time, we will publish any updated version of this Policy on our website.
Depending on the services and/ or products you use, we may collect the following information where relevant:
Contact Details: Meaning information that allows us to directly identify or contact you. This information includes name, business address, telephone number, e-mail address.
Website Data: Such as when you use our website, we may collect the time and duration of the session, pages visited, campaign attributes, and technical details (IP address, operating system and browser type).
We will not request nor should you provide sensitive data (‘special categories’) in your interactions with us (e.g. race, ethnicity, political opinions, religious or philosophical beliefs, membership of a trade union, physical or mental health or sexual life). If you choose to volunteer any such data, we will process it in accordance with the law.
To manage, maintain and develop relationships with retail service providers to bring you our products and services.
Performance of a contract to which you may enter into with us or take steps prior to entering into a contract with us.
Legitimate Interest
To meet our legal obligations and for safety and security
We may be required by law to retain or disclose your information to competent authorities, including law enforcement agencies, where we have a good faith belief that we are required to do so under applicable law. These disclosures may be made without your knowledge, and without further notice, in compliance with our legal obligations.
Legal basis for processing this information:
Compliance with a legal obligation, or where in our, your or others’ legitimate interests or vital interests, or in the public interest.
We work very hard to protect your privacy and have taken key steps in protecting it. We have formally appointed individuals who are responsible for the security of our network, supporting infrastructure and our information systems. We have implemented solutions to protect your information, which consist of a variety of both technical and policy based solutions which vary depending on the applicable service or product offered or provided to you. These solutions may include, but are not limited to, password protection, encryption, firewalls, anti-virus, intrusion detection, anomaly detection and access controls for our employees.
To use your information lawfully we rely on one or more of the following legal bases:
Performance of a contract;
Legal obligation;
Our legitimate interests;
Your consent (where you have provided it);
Protecting the vital interests of you and others; and
Public Interest.
We retain your information in accordance with our record retention policy. This policy operates on the basis that we only retain information for as long as is necessary and in accordance with any legal requirements that we are required to meet.
We rely on trusted third parties to help us run our business and to provide us with specialised services. We may share your information with the following third parties:
Service Providers:
We work with service delivery partners to deliver our service.
IT services:
We work with IT service providers to deliver and maintain our service. This includes cloud computing providers, data storage providers and software providers.
Other third parties:
We may also use legal advisors, accountants and consultants.
Regulators:
In certain circumstances we are required to provide your information to a regulator or other statutory bodies (e.g. in the investigation of complaints).
Group Companies:
Virgin Media is part of Liberty Global Group. We may share your information with companies within the Liberty Global Group, with our parent company, subsidiaries, or other companies under common control (collectively "Affiliates"), for the operation of services or platforms or a purchaser of our business. We will require our Affiliates or any purchaser to honour this Policy where we share your
information with them.
We require all of the above third parties to keep your information confidential and secure and use it solely for the purpose of providing the specified products and services to us.
Some third parties may be located in countries outside the European Economic Area (EEA). The EEA includes European Union countries, Iceland, Liechtenstein and Norway. If Virgin Media transfer data outside of the EEA, we ensure dedicated safeguards are established, including contractual and technical safeguards to ensure your information is protected in line with data protection laws. For example, transfers may take place using Standard Contractual Clauses.
Some cookies are required on our website as they enable it to function. These are known as Strictly Necessary Cookies. Strictly Necessary Cookies are always turned on.
All other cookies are switched off unless you choose to accept them on our website.
We use information collected through cookie type technologies, information you have provided to us to help us tailor our services to your needs to deliver a better, more personalised service, and to remember certain choices you’ve made so you don’t have to re-enter them.
For more information on how we use cookies and how to manage your preferences, please read our cookies policy. A copy of this can be found here.
You can exercise your rights by submitting a request to our DPO using the contact details in the section below. We will consider your request upon receipt and reply to you within one month. While some of these rights apply generally, certain rights apply only in certain limited cases.
Withdraw your consent:
Where you have given your consent to any of the uses of your information mentioned you can withdraw your consent at any time. If you withdraw your consent to the use or sharing of your information for purposes set out in this Policy, you may not have access to all (or any) of our products or services and we might not be able to provide you all (or any) of the products or services under this Policy. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.
Access your information:
You can request a copy of the information that we hold about you. Please note, Virgin Media may no longer have a copy of the information you are requesting due to our data retention and deletion protocols.
Rectify your information:
If the information we hold about you is inaccurate or incomplete you can request rectification.
Erase your information:
You have the right to request that your information is deleted when there's no compelling reason for us to keep it.
Portability:
You can request that the information you provided to us be returned to you in a commonly used machine readable format, or, if you wish, directly transferred to another provider.
Restriction of processing:
You can request restriction of processing for the following cases (please state which case you are in when making your request):
Automated decisions including profiling:
You have the right to ask for any automated decision, including profiling, to be manually assessed by a person in certain circumstances.
How can you contact us about this Policy:
The controller of your information is Virgin Media Ireland Limited having its registered office Macken House at 39/40 Mayor Street Upper, Dublin 1, D01 C9W8, Ireland. Data Protection Officer (DPO): You can address any question, comment or request regarding your information to our Data Protection Officer at privacy@virginmedia.ie or by post to the address provided above.
Data Supervisory Authority: In case you’re not satisfied with the response we give you, you can also lodge a complaint with a data protection supervisory authority such as the Office of the Data Protection Commission:
Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Telephone: 01 7650100
This Privacy Policy was last updated on 23 June 2025.
